This is Miss Beverly from the East Texas OPCO. When I first started training their new customer service department last September, Beverly was new to this kind of work. She is a really nice person who has taken in her kids and grandkids and is helping raise them all. She had never had a job that paid as well, or had as many benefits as this job and she really wanted it badly!
But, because it was such a dream for her to get and keep this job she was a nervous wreck. I think that the fact that she was so nervous about not getting it, or worrying about making a mistake that she was having trouble focusing and was so jittery that she was having trouble with even the most basic things.
Fortunately the other three people in the department felt like me-here is a really nice deserving person that needs this job and none of us were going to let her fail. Beverly came in early every day and asked for extra practice and everyone teamed up to support her.
It took the village there to get her to this level-but I just did a six month followup visit to East Texas last week and Miss Beverly is doing fine and is so happy to have this job. It might make her feel good that she made it but I think the rest of us feel even better in seeing her succeed.
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